Privacy Policy

1. Introduction

ZeroFuss Web ABN 34525542428 (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, and business name — provided when you fill out our lead form, email us, or subscribe to our service.
• Business information: Trade type, service area, ABN, logo, photos, and website content you supply for your website build.
• Payment information: Billing details processed securely through our third-party payment provider. We do not store credit card numbers on our servers.
• Usage data: IP address, browser type, device information, pages visited, and referring URLs — collected automatically when you visit zerofussweb.com.au.
• Communication records: Emails and messages exchanged with us, including content update requests.

3. How We Use Your Information

We use your personal information to:

• Design, build, host, and maintain your website.
• Process payments and manage your subscription account.
• Respond to your enquiries, support requests, and content update emails.
• Send you service-related communications (e.g., billing confirmations, maintenance notices).
• Improve our website and Services through aggregated, anonymised analytics.
• Comply with legal obligations under Australian law.

We will not use your personal information for direct marketing without your consent. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

4. Cookies & Tracking Technologies

Our website uses:

• Google Analytics / Google Ads (gtag.js): To measure website traffic, understand user behaviour, and track conversion events. Google may set cookies on your browser. You can opt out via Google’s opt-out tool.
• Essential cookies: Strictly necessary for site functionality (e.g., form submissions). These cannot be disabled.

We do not sell or share cookie data with third parties for their own advertising purposes.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Hosting & infrastructure providers: Vercel (hosting), Cloudflare (CDN/DNS) — to deliver and secure your website.
• Payment processors: To securely handle billing transactions.
• Analytics providers: Google — for aggregated website performance insights.
• Professional advisors: Accountants or legal advisors where necessary for business operations.
• Law enforcement: Where required by Australian law or court order.

Some of these providers may process data outside of Australia (e.g., in the United States). Where this occurs, we take reasonable steps to ensure your information is treated in accordance with Australian privacy standards.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. This includes:

• SSL/TLS encryption on all web traffic.
• Access controls limiting who can view client data within our systems.
• Daily automated backups stored in encrypted environments.
• Secure authentication for all internal tools and third-party integrations.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period afterwards (up to 24 months) for record-keeping, legal compliance, and dispute resolution. After this period, your data is securely deleted or anonymised. You may request earlier deletion — see Section 8.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or outdated information.
• Deletion: Request deletion of your personal information, subject to any legal obligations requiring us to retain it.
• Opt out: Unsubscribe from marketing communications at any time.
• Complain: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email us at hello@zerofussweb.com.au. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites (e.g., Google, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Children’s Privacy

Our Services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The “Last updated” date at the top of this page reflects the most recent revision.

12. Contact

For questions or concerns about this Privacy Policy, contact us at hello@zerofussweb.com.au.